How do I claim damages from electric shock?

Am I entitled to compensation for electric shock?

An electric shock occurs when an abnormal voltage is applied to the power supply. In these cases, electrical appliances that are not designed to operate at such high voltages are often damaged.

When and from whom can we claim compensation?

If, as a result of high voltage supplied by the electrical network, one of your appliances has been damaged or has stopped working, you may seek compensation, first of all, from insurer in the presence of short circuit or current insurance, or in the absence of such insurance - from your electricity company (CEZ, EVN or Energo-pro) or in case of incorrect installation – by the person who incorrectly connected the appliance to the electrical network. In certain cases, the electricity company will be obliged to compensate you for the damages and repair costs you have suffered.

In which cases am I entitled to compensation?

First of all, in order to receive compensation for damages resulting from an electric shock, there must be sudden surge in voltage in the network, as a result of which the connected devices have received very large input voltage peak. This is subject to proof through expert opinions of technicians and other experts, and this fact is the most essential element of proof in such legal proceedings.

Next, it must be established that the damaged devices in question are your property. This is done either by providing receipts, invoices or warranty cards for the damaged appliances, even if the warranty period has expired, or by providing witness statements or other evidence that will convince the court that the appliances are your property. This is the step that, although seemingly obvious, often thwarts winning claims for compensation.

Each electricity transmission company should establish limits for the alternating voltage at which it is not liable for any damage caused. This is usually regulated in the general terms and conditions of the respective company.

The average maximum for such an unlawful increase in voltage is 10 % of the norm. If the rebound is smaller, then the power company may not be in violation.

Next, it must be proven causal relationship between the increase in tension and the harm you suffered. To do this, you need to prove that your appliances were working properly before the electric shock occurred. You will probably wonder how to prove that something is faulty that no longer works? Fortunately, the law has thought about this issue, stating that the burden of proof for this fact lies with the defendant (i.e. the person against whom you have filed your claim). You do not have to prove that the electrical appliance is working properly, but vice versa – the defendant must prove that it is faulty.

Most electricity companies stipulate in their general terms and conditions that they are not liable for damages caused by an electric shock if it is due to reasons beyond their control. For this reason, it is very important what the cause of the electric shock is, which is again a matter of proof.

What can our team do for you?

1. We will attempt to resolve the dispute amicably – we will hold a meeting with the responsible person/persons, where we will try to negotiate the best terms for you. After your approval of the parameters of this agreement, we can proceed to signing it.

2. We are filing a civil lawsuit to claim the compensation you are owed.

3. If the case/cases are successful, we file an enforcement case and represent you before a private bailiff, who will assist you in receiving the actual amount awarded by the court decision - through seizure of bank accounts or other appropriate actions.

To find out what the procedure is for seeking compensation for electric shock, you can contact: the delikti.bg team